We are committed to protecting your privacy and we take great care with patient information. This policy will help you understand how we use and protect your data. If you have any questions, feel free to contact us at firstname.lastname@example.org. Thank you for choosing PlanCare.
2. Information We Collect
2.1 Personal Information
Some of the Services require us to know more about you so that we can best meet your needs. When you access these Services, we may ask you to voluntarily provide us certain information that personally identifies (or could be used to personally identify) you (“Personal Information”). Personal Information includes (but is not limited to) the following categories of information: (1) contact data (such as your email address and phone number); (2) demographic data (such as your gender, your date of birth and your post code); (3) insurance data (such as your insurance carrier, insurance plan, member ID, group ID and payer ID); (4) medical data (such as the doctors, dentists or other healthcare providers (“Healthcare Providers”) you have visited, your reasons for visit, your dates of visit, your medical history, and other medical and health information you choose to share with us), and (5) other information that you voluntarily choose to provide to us, including without limitation NIC (National Identity Card), unique identifiers such as passwords, and Personal Information in emails or letters that you send to us. You may still access and use some of the Services if you choose not to provide us with any Personal Information, but the features of the Services that require your Personal Information will not be accessible to you.
2.2 Traffic Data
We also may automatically collect certain data when you use the Services, such as (1) IP address; (2) domain server; (3) type of device(s) used to access the Services; (4) web browser(s) used to access the Services; (5) referring webpage or other source through which you accessed the Services; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Services (collectively “Traffic Data”). Depending on applicable law, some Traffic Data may be Personal Information.
We may also collect additional information, which may be Personal Information, as otherwise described to you at the point of collection or pursuant to your consent.
3. How We Collect Information
We collect information (including Personal Information and Traffic Data) when you use and interact with the Services, and in some cases from third party sources. Such information includes:
When you use the Services’ interactive tools and services, such as searching for Healthcare Providers, searching for available appointments with Healthcare Providers and completing medical history forms (“Medical History Forms”) prior to Healthcare Provider appointments;
When you voluntarily provide information in free-form text boxes through the Services and through responses to surveys, questionnaires and the like;
If you download and install certain applications and software, we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information that lets PlanCare know when you are logged on and available to receive update or alert notices;
If you download our mobile application, we may receive information about your location and mobile device;
Through cookies, website analytics services and other tracking technology; and
When you use the “Contact Us” function on the Site, send us an email or otherwise contact us.
4. Use of Information
We use your information, including Personal Information, to provide the Services to you and to help improve them, including to:
provide you with the products, services and information you request and respond to correspondence that we receive from you;
provide, maintain, administer or expand the Services, perform business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;
notify you about certain resources or Healthcare Providers we think you may be interested in learning more about;
send you information about PlanCare or our products or Services;
contact you when necessary or requested, including to remind you of an upcoming appointment;
send emails and other communications that display content that we think will interest you and according to your preferences;
use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; and
prevent, detect and investigate security breaches and potentially illegal or prohibited activities.
We may use information that is neither Personal Information nor PHI (including non-PHI Personal Information that has been de-identified and/or aggregated) to better understand who uses PlanCare and how we can deliver a better healthcare experience (for example, testing different kinds of emails has helped us understand when and how patients prefer to get Wellness Reminders for preventive care), or otherwise at our discretion.
5. Disclosure of Information
We may disclose certain information that we collect from you:
We may share your Personal Information with Healthcare Providers with which you choose to schedule through the Services. For example, if you complete a Medical History Form using the Services in advance of an appointment, we may share your Medical History Form with your Healthcare Providers. You also may choose to store but not share your Medical History Form.
We may share your Personal Information with your Healthcare Providers to enable them to refer you to and make appointments with other Healthcare Providers on your behalf or to perform analyses on potential health issues or treatments, provided that you choose to use the applicable Services.
We may share your Personal Information with Healthcare Providers in the event of an emergency.
We do NOT sell email addresses to third parties.
We may share Traffic Data with our business partners who perform core operational services (such as hosting, billing, fulfillment, data storage, security, insurance verification, or Website analytics and/or by making certain features available to our users.
For the purposes of determining eligibility and cost-sharing obligations, and otherwise obtaining benefit plan information, we may share with the insurance provider you identify to us (via our business partners) your insurance-related Personal Information.
We also may need to disclose your Personal Information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with applicable law, regulation, court order or other legal process; (2) protect the rights, property or safety of PlanCare or another party; (3) enforce the Agreement or other agreements with you; or (4) respond to claims that any posting or other content violates third-party rights.
We may disclose information that is not Personal Information (including information that has been de-identified and/or aggregated) at our discretion.
We store and process your information on our servers of third part cloud service providers. We maintain industry standard backup and archival systems.
7. Public Information
Any information that you may reveal in a review posting or online discussion or forum is intentionally open to the public and is not in any way private. We recommend that you carefully consider whether to disclose any Personal Information in any public posting or forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
8. Storage and Security of Information
The security of your Personal Information is important to us. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, when you enter sensitive information on our Site, we encrypt that information using secure socket layer technology.
9. Controlling Your Personal Information
If you are a registered user of the Services, you can modify some of the Personal Information you have included in your profile or change your username by logging in and accessing your account. If you wish to close your account, please email us at email@example.com on which PlanCare will delete your account and the related information at your request as soon as reasonably possible. Please note, however, that PlanCare reserves the right to retain information from closed accounts, including to comply with law, prevent fraud, resolve disputes, enforce the Agreement, insurance claims post settlement and take other actions permitted by law.
You must promptly notify us if any of your account data is lost, stolen or used without permission.
10. Information Provided by or on Behalf of Children
The Services are not intended for use by children and children are prohibited from using the Services. PlanCare does not knowingly collect any information from children, nor are the Services directed to children. By accessing, using and/or submitting information to or through the Services, you represent that you are not younger than age 13. If we learn that we have received any information directly from a child under age 13 without his/her parent’s written consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Services and subsequently we will delete that information.
If you are between age thirteen (13) and the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Agreement, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.
11. Links to Other Websites
13. Digital Analytics Tools & Software
We use digital analytics tools such as Google Analytics and Facebook Pixel to track website traffic, page views, and other data to better understand the user’s journey on our website and app.
14. Tracking Technologies
We use tracking technologies such as Google Maps API to determine your location and recommend the best doctors near you.
16. Google Ads
Google has given detailed guidelines regarding the use of ads to help promote a pleasant and secure user experience. Though we do not show ads or use Google Ad sense on our website at the moment, we may do so in the future following Google’s Advertising Policies.
18. Email Spam
We do not send spam emails to our users. We only collect emails to keep a record of users and doctors who have signed up on PlanCare. You can use your email address to sign up on our platform, and we will get in touch with you via SMS to confirm your registration and future correspondence when you book an appointment through PlanCare.
All the images, content, videos, layout, graphics, articles on www.plancare.pk, and the PlanCare mobile app is the sole property of PlanCare. Therefore, the unfair usage, or duplication, of such content whether full or partial is prohibited under copyright laws which will be applicable to any individual or organization who illegally uses such content for their personal or financial benefit. All Rights Reserved.
20. Data Theft
The data contained on the PlanCare website and the PlanCare app belongs exclusively to PlanCare and hence not meant to be unfairly used or collected by third parties. PlanCare reserves the right to take legal action against any individual, party, or organization found to be engaging in the illegal practice of data theft whether on www.plancare.pk or the mobile app.